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MPH Recovery’s Grievance Procedure

As an office holder, I maintain adequate Professional Indemnity Insurance to comply with the Provision of Service Regulations, and I am bound by the Insolvency Code of Ethics when carrying out all professional work relating to insolvency appointments This code sets out fundamental principles dealing with requirements for integrity, objectivity, professional competence and due care, confidentiality and professional behaviour. A copy of the Code can be found on the Gov.uk website https://www.gov.uk/government/publications/insolvency-practitioner-code-of-ethics. I shall be pleased to deal with any queries that you might have in this regard.

At MPH Recovery, we always strive to provide a professional and efficient service. However, I recognise that it is in the nature of insolvency proceedings for disputes to arise from time to time. Therefore, should you have any comments or complaints regarding the administration of this case, then you should contact me at the address given below in the first instance.

If you consider that I have not dealt with your comments or complaint appropriately, please provide details of your concerns in writing to our complaints officer, Lydia Weil, MPH Recovery, City Mills, Peel Street, Morley, Leeds, LS27 8QL. This will invoke our complaints procedure and we will endeavour to deal with your complaint under the supervision of a senior member of staff unconnected with the appointment.

However, in the event that you have exhausted our complaints procedure and you are not satisfied that your complaint has been resolved or dealt with appropriately, you may ask for the complaint to be referred to the appropriate regulatory body that licences the Insolvency Practitioner concerned. Any such complaints should be addressed to IP Complaints, The Insolvency Service, 3rd Floor, 1 City Walk, Leeds, LS11 9DA. The name of the Insolvency Practitioners licencing body will be contained in any formal correspondence from him.

Further information in regard to the service regulations can be found at www.mph4recovery.com/service-regulations